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Star RV - Exploring is style - RV Rental and Motorhome Hire in Australia, New Zealand and the United StatesStar RV New Zealand
Motorhome & RV Rentals

Rental Terms and Conditions
Valid until 31 Mar 2016

  1. Summary of Rental Conditions
  2. Rental Rates include
  3. Valet Service
  4. Freshly laundered linen bedding
  5. Gas Bottle Exchange Service
  6. Welcome Pack
  7. General Equipment
  8. Kitchen and Personal Kits
  9. Campground Guides
  10. Personalized Vehicle Consultation
  11. Early Bird Discount
  12. Rental Extension
  13. Rental Charges
  14. Branch Locations
  15. Branch Hours
  16. Transfer
  17. Kilometres
  18. Payment at Branches
  19. Taxes / Road User Charge Recovery Fee
  20. Credit Cards
  21. Exchange Rate / Currency Variations
  22. Rental Duration
  23. One Way Rentals
  24. Driver's License and Minimum Age
  1. Pre-purchased Gas Bottle
  2. Additional Products
  3. Multiple Rentals / Ferry Reservations
  4. Travel Restrictions
  5. Change of Drop Off Destination
  6. Repairs
  7. Infringements and Administration Fees
  8. Change Of Vehicle
  9. Vehicle Category
  10. Vehicle Age Guarantee
  11. Voluntary Downgrade
  12. Limit of Liability
  13. Important
  14. Animals
  15. Smoking
  16. Cancellation Fees
  17. Travel Insurance
     
  18. PROTECTION PACKAGE
  19. Personal Injury
  20. Property Damage
  21. Standard Liability
  22. Star Pack
  23. Bond
  24. Full Responsibility
  25. Rates/Terms/Conditions

Summary of Rental Conditions

This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. Rates quoted are in New Zealand Dollars NZD.

Rental Rates include:

  • Unlimited Kilometers
  • Vehicles less than 12 months
  • 15% GST
  • Extra Driver Fees
  • Easy check out and check in
  • Personalised Vehicle Consultation
  • Valet Service*
  • Linen and bedding including Linen Exchange Service*
  • Kitchen Equipment*
  • General Equipment*
  • Full Water Tank
  • Gas Bottle Exchange Service* for hires of 14 days or more in length
  • Transfer on day of pick-up and drop off from the Airport
  • Tourism Radio

Valet Service

Customers on hire may visit any Star RV branch whilst on hire to have their vehicle cleaned, oil and water checked. Guests must call 48 hours prior to arrange this service.

Freshly laundered linen bedding

Includes pillow, pillowcase, sheet and towel per person and one doona (duvet) per bed. Star RV clients may also exchange their linen and bedding during their rental at any Star RV Branch. Guests must call 48 hours prior to arrange this service.

Gas Bottle Exchange Service

Every 14 days of hire guests can visit a Star RV branch to exchange their used gas bottle for a full gas bottle.

Welcome Pack

Each vehicle is supplied with a complimentary Welcome Pack for the first night that includes some essential items.

General Equipment

Each vehicle is supplied with complimentary general equipment (such as pegs and clothes line, dustpan/brush, fire extinguisher, bucket/hose and broom.

Kitchen and Personal Kits

Each vehicle is supplied with complimentary living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels.)

Campground Guides

Each vehicle is supplied with complimentary campground guides.

Personalized Vehicle Consultation

On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips

Early Bird Discount

An Early Bird discount of 5% off the daily rental rate will apply to rentals that commence 120 days after the date of booking. This discount does not apply to the Star Pack component. The Early Bird discount can be combined with long term discounts.

Rental Extension

If the guest wishes to extend the rental whilst on hire, they must first obtain authorisation from Star RV Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost (Gross Rate) of an extended rental must be paid by credit card over the telephone or at a Star RV Branch immediately on confirmation of the rental extension.

Failure to obtain authorisation will result in the renter being charged double the daily gross rental rate.

Rental Charges

Rental days are charged per calendar day. The day of pick-up is calculated as the first day of rental and the day of return is calculated as the last day of rental. Vehicles must be returned within branch hours.

Branch Locations

Star RV has motorhome branches in Auckland and Christchurch.

Branch Hours

Branches are open seven days a week, 8am to 4:30pm. Branches will be closed Christmas Day, New Years Day and Good Friday.

Public Holiday Surcharge

A NZD 50 surcharge will apply to all rentals picking up and/or dropping off on National public Holidays:

  • ANZAC Day (25 Apr 2015)
  • Queens Birthday (01 Jun 2015)
  • Labour Day (26 Oct 2015)
  • Boxing Day (26 Decr 2015)
  • Day after New Year’s Day (02 Jan 2016)
  • Waitangi Day (06 Feb 2016)
  • Easter Monday (28 Mar 2016)

Transfer

Vehicles must be collected and returned to our branches (not airports). A transfer to the Star RV branch from the Airport and vice versa is provided free of charge.

Kilometres

Rates include unlimited kilometres.

Payment at Branches

For security reasons, Star RV will only accept credit card or debit card for rental charges paid on vehicle pick up or drop off. Cash payments will not be accepted at rental branches. The Bond on the vehicle is only payable at pick-up by Credit Card or Debit Credit Card. The Bond cannot be paid with a pre-paid Credit Card.

Taxes

Our rates include GST of 15%.

Road User Charge Recovery Fee (Included in the Star Pack)

The Road User Charge Recovery Fee will be calculated and collected on return of the vehicle based on the kilometres travelled during the hire.

The fee per 100km is as follows:

  • Aquila RV: NZD 6.22
  • Phoenix RV: NZD 6.62
  • Hercules RV: NZD 6.62

We reserve the right to amend the Road User Charge Recovery Fee upon Government intervention.

Credit Cards

We only accept Visa, MasterCard, American Express and Diners Club. Visa and MasterCard will incur an additional non-refundable 2% surcharge on any transaction. American Express and Diners Club will incur an additional nonrefundable 4.5% surcharge on any transaction.

Exchange Rate / Currency Variations

All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.

Rental Duration

The minimum rental for all vehicles is seven days.

Between 15 Dec and 10 Jan, a minimum rental period of 14 days applies. Minimum rental periods are subject to change during peak periods.

One Way Rentals (Included in the Star Pack)

One way rentals are available between the North and South Islands and vice versa. The following one way fees apply:

  • North to South Rentals
    • Pick-up 01 Apr 2015 to 30 Sep 2015 a one way rental fee of NZD 100 applies
    • Pick-up 01 Oct 2015 to 31 Mar 2016 a one way rental fee of NZD 300 applies
  • South to North Rentals
    • Pick-up 01 Apr 2015 to 30 Sep 2015 no one way rental fee applies
    • Pick-up 01 Oct 2015 to 31 Mar 2016 a one way rental fee of NZD 250 applies

Driver's License and Minimum Age

A current and full motor vehicle driver’s licence is required. If the driver’s licence is not in the English language then an international driver’s licence is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s licence must have been held for at least two years and be valid for the whole length of the rental. The original driver’s licence must be shown at time of pick-up when the driver is present.
Drivers must be 21 years of age or over.

Pre-purchased Gas Bottle (Included in the Value Pack)

The gas bottle(s) is supplied full. A service fee is payable on pick up of the vehicle:

  • NZD 25 - Aquila RV
  • NZD 35 - Phoenix RV, Hercules RV

The gas bottle can be returned empty to Star RV at the completion of the rental. The fee applies for each part of a multiple rental.

Additional Products

  • Camp Chairs (Included in the Star Pack) - NZD 17 each per rental
  • Camp Table (Included in the Star Pack) - NZD 24 per rental
  • GPS  (Included in the Star Pack) - NZD 10 per day up to a maximum of NZD 100 per hire
  • Snow Chains (Included in the Star Pack) - NZD 50 per rental (must be pre-booked)
  • Heater/Fan (Included in the Star Pack) - NZD 15 per rental
  • Toilet Chemicals - NZD 2.50 each
  • Baby Seats (Included in the Star Pack) - Baby seats (must be pre-booked) suitable for children 6 months to 3 years of age can be fitted to the Motorhome Range. Cost is NZD 30 per rental. Baby seats can only be fitted in selected models. Baby Seats are always on request. Children under 6 months of age cannot be accommodated in any of the Motorhomes.
  • Booster Seats (Included in the Star Pack) - A booster seat (must be pre-booked) suitable for a child between 3 and 8 years of age can be supplied for the Motorhome Range. Booster seats can only be fitted in selected models. Booster Seats are always on request.
  • First Aid Kits - A First Aid kit is supplied in every vehicle. If the seal is broken or the kit is not returned the kit be comes the property of the renter and a NZD 50 fee is charged when the vehicle is returned.

Multiple Rentals

Consecutive Star RV Motorhome/Campervan rentals on standard rates can be combined to qualify for a long-term discount rate. Rentals in the United States of America, Australia and New Zealand on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions. This discount does not apply to completed bookings.

Ferry Reservations

Ferry reservations can be difficult to manage during high season. We recommend that a reservation is made for a 7.7m vehicle on the ferry, irrespective as to the size of the motorhome reserved, to avoid complications due to possible upgrades.

Travel Restrictions

Two Wheel Drive Vehicles can only be driven on sealed/bitumen roads. The only exception to this is the loose road surface on any major ski field access roads or any recognised campground access road less than 12 kilometres in length.

No vehicle shall be driven on Skippers Road (Queenstown), The Crown Range Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook) and North of Colville Township (Coromandel Peninsula).

Star RV reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.

Change of Drop Off Destination

If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorization from Star RV Reservations. Subject to the change being approved, a minimum additional charge of NZD 750 will apply.

Repairs

Although we run late model vehicles, it may happen that small repairs are required. Repairs up to NZD 100 may be affected without authorization and will be reimbursed unless the damage is caused by the renter. For amounts over NZD 100, Star RV will need to be informed in advance. All vehicles are enrolled in the New Zealand Automobile Association and 24hr emergency roadside assistance is available.

Infringements and Administration Fees

Star RV reserves the right to charge the renter for any speeding, toll way or parking fines not reported on return of the vehicle. In addition to these costs, Star RV reserves the right to charge for associated administration costs for processing the fines (irrespective of liability). An administration fee of NZD 75 per fine will be applicable.

Change Of Vehicle

Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.

Vehicle Category

Vehicles cannot be requested by make or model, only by vehicle category.

Vehicle Age Guarantee

All vehicles in the Star RV fleet are less than 12 months. This age is determined from the date the vehicle is first on fleet.

Voluntary Downgrade

Should the renter decide to take a lesser vehicle than booked they will not be entitled to any refund.

Limit of Liability

In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.

Important

We reserve the right to refuse any rental at our discretion.

Animals

Service dogs are permitted to travel in our vehicles with prior permission from Star RV. No other animals are permitted in our vehicles.

Smoking

Smoking is not allowed in our vehicles.

Cancellation Fees

  • Until Blue Travel has confirmed your reservation - No charge
  • If cancelled up to 25 days prior to pick up - Your Deposit
  • If cancelled 10 to 24 days prior to pick up - 20% of Total Rental (minimum NZD 300)
  • If cancelled less than 10 days prior to pick up - 50% of Total Rental (minimum NZD 300)
  • If cancelled on the day of pick up or no show - 100% of Total Rental (minimum NZD 300)
  • There is no refund for late pick up or early return of vehicle.

Travel Insurance

We strongly recommend that renters ensure they take out the highest level of Travel Insurance.

PROTECTION PACKAGE

Personal Injury

New Zealand legislation provides limited coverage for personal injury. Star RV strongly recommends that all people travelling in New Zealand take out their own personal travel insurance.

Property Damage

The Vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The Liability applies in respect of each claim, not per rental. In addition to the Liability an administration fee of NZD 75 will be charged per claim.

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo, not at the completion of the rental Period. Star RV reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.

Standard Liability

Star RV rental charge includes a Standard Liability of NZD 5,000.

A Bond of NZD 5,000 will be collected at the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card. The NZD 5,000 will be debited to the credit card account immediately. An administration fee applies.

The Standard Liability can be reduced by purchasing the Star Pack:

Star Pack

Add NZD 56 per day.

  • The maximum amount payable per rental segment for a Star Pack is NZD 2,800 - i.e. 50 days rental.
  • The minimum amount payable per rental segment for a Star Pack will be based on the minimum rental period applicable for your rental.

The Star Pack includes: Nil Liability, Unlimited Windscreen and tyres will be covered for accidental damage, Road User Charge Recovery Fee, GPS, One Way Rental Fee, Pre-purchased Gas Bottle, Snow Chains (on request), Camp Chairs and Table, Heater/Fan and Baby or Booster Seats (on request).

A Bond of NZD 250 will be collected at the time of entering into the Rental Contract. This Bond is payable to Star RV by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for NZD 250.

Bond

For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle. When the bond is debited a non-refundable credit card administration fee will apply of 4.5% for American Express and Diners Club and 2% for Visa, MasterCard, Visa Debit and MasterCard Debit.

The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with.

If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged. Refunds by credit card including bond refunds can take up to 15 working days depending on the renter’s Financial Institution.

Bond Roll Overs are permitted for multi hires only within the same brand and same country when the bond is banked.

Full Responsibility

At all times the renter is responsible for:

  • Damage caused where the terms of Rental Contract have been breached.
  • Damage caused by negligence.
  • Damage caused to the Vehicle in any way by part or total water submersion or salt water.
  • Damage caused to the Vehicle by the renter’s wilful conduct.
  • Damage caused to the Vehicle by the use of snow chains.
  • Damage caused due to a single vehicle roll over.
  • Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
  • Damage caused to tyres and windscreen except where the Star Pack has been purchased.
  • Damage or loss caused to any personal belongings.
  • Damage caused due to use of incorrect or contaminated fuel.
  • Damage to the awning, overhead or underbody of the Vehicle.

Rates/Terms/Conditions

Are subject to change without notice.

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