Terms & Conditions
Rental Terms and Conditions
This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. Rates quoted are in New Zealand Dollars NZD.
Customers on hire may visit any Star RV branch whilst on hire to have their vehicle cleaned, oil and water checked. Guests must call 48 hours prior to arrange this service.
Includes pillow, pillowcase, sheet and towel per person and one doona (duvet) per bed. Star RV clients may also exchange their linen and bedding during their rental at any Star RV Branch. Guests must call 48 hours prior to arrange this service.
Every 14 days of hire guests can visit a Star RV branch to exchange their used gas bottle for a full gas bottle.
Each vehicle is supplied with a complimentary Welcome Pack for the first night that includes some essential items.
Each vehicle is supplied with complimentary general equipment (such as pegs and clothes line, dustpan/brush, fire extinguisher, bucket/hose and broom.
Each vehicle is supplied with complimentary living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels.)
Each vehicle is supplied with complimentary campground guides.
On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips
An Early Bird discount of 5% off the daily rental rate will apply to rentals that commence 120 days after the date of booking. This discount does not apply to the Star Pack component. The Early Bird discount can be combined with long term discounts.
If the guest wishes to extend the rental whilst on hire, they must first obtain authorisation from Star RV Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost (Gross Rate) of an extended rental must be paid by credit card over the telephone or at a Star RV Branch immediately on confirmation of the rental extension.
Failure to obtain authorisation will result in the renter being charged double the daily gross rental rate.
Rental days are charged per calendar day. The day of pick-up is calculated as the first day of rental and the day of return is calculated as the last day of rental. Vehicles must be returned within branch hours.
Star RV has motorhome branches in Auckland and Christchurch.
Branches are open seven days a week, 8am to 4:30pm. Branches will be closed Christmas Day, New Years Day and Good Friday.
A NZD 50 surcharge will apply to all rentals picking up and/or dropping off on National public Holidays:
Vehicles must be collected and returned to our branches (not airports). A transfer to the Star RV branch from the Airport and vice versa is provided free of charge.
Rates include unlimited kilometres.
For security reasons, Star RV will only accept credit card or debit card for rental charges paid on vehicle pick up or drop off. Cash payments will not be accepted at rental branches. The Bond on the vehicle is only payable at pick-up by Credit Card or Debit Credit Card. The Bond cannot be paid with a pre-paid Credit Card.
Our rates include GST of 15%.
The Road User Charge Recovery Fee will be calculated and collected on return of the vehicle based on the kilometres travelled during the hire.
The fee per 100km is as follows:
We reserve the right to amend the Road User Charge Recovery Fee upon Government intervention.
We only accept Visa, MasterCard, American Express and Diners Club. Visa and MasterCard will incur an additional non-refundable 2% surcharge on any transaction. American Express and Diners Club will incur an additional nonrefundable 4.5% surcharge on any transaction.
All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.
The minimum rental for all vehicles is seven days.
Between 15 Dec and 10 Jan, a minimum rental period of 14 days applies. Minimum rental periods are subject to change during peak periods.
One way rentals are available between the North and South Islands and vice versa. The following one way fees apply:
A current and full motor vehicle driver’s licence is required. If the driver’s licence is not in the English language
then an international driver’s licence is also required. An accredited English translation will be accepted in lieu of an
international driving permit. The driver’s licence must have been held for at least two years and be valid for the whole
length of the rental. The original driver’s licence must be shown at time of pick-up when the driver is present.
Drivers must be 21 years of age or over.
The gas bottle(s) is supplied full. A service fee is payable on pick up of the vehicle:
The gas bottle can be returned empty to Star RV at the completion of the rental. The fee applies for each part of a multiple rental.
Consecutive Star RV Motorhome/Campervan rentals on standard rates can be combined to qualify for a long-term discount rate. Rentals in the United States of America, Australia and New Zealand on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions. This discount does not apply to completed bookings.
Ferry reservations can be difficult to manage during high season. We recommend that a reservation is made for a 7.7m vehicle on the ferry, irrespective as to the size of the motorhome reserved, to avoid complications due to possible upgrades.
Two Wheel Drive Vehicles can only be driven on sealed/bitumen roads. The only exception to this is the loose road surface on any major ski field access roads or any recognised campground access road less than 12 kilometres in length.
No vehicle shall be driven on Skippers Road (Queenstown), The Crown Range Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook) and North of Colville Township (Coromandel Peninsula).
Star RV reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorization from Star RV Reservations. Subject to the change being approved, a minimum additional charge of NZD 750 will apply.
Although we run late model vehicles, it may happen that small repairs are required. Repairs up to NZD 100 may be affected without authorization and will be reimbursed unless the damage is caused by the renter. For amounts over NZD 100, Star RV will need to be informed in advance. All vehicles are enrolled in the New Zealand Automobile Association and 24hr emergency roadside assistance is available.
Star RV reserves the right to charge the renter for any speeding, toll way or parking fines not reported on return of the vehicle. In addition to these costs, Star RV reserves the right to charge for associated administration costs for processing the fines (irrespective of liability). An administration fee of NZD 75 per fine will be applicable.
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.
Vehicles cannot be requested by make or model, only by vehicle category.
All vehicles in the Star RV fleet are less than 12 months. This age is determined from the date the vehicle is first on fleet.
Should the renter decide to take a lesser vehicle than booked they will not be entitled to any refund.
In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.
We reserve the right to refuse any rental at our discretion.
Service dogs are permitted to travel in our vehicles with prior permission from Star RV. No other animals are permitted in our vehicles.
Smoking is not allowed in our vehicles.
We strongly recommend that renters ensure they take out the highest level of Travel Insurance.
New Zealand legislation provides limited coverage for personal injury. Star RV strongly recommends that all people travelling in New Zealand take out their own personal travel insurance.
The Vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The Liability applies in respect of each claim, not per rental. In addition to the Liability an administration fee of NZD 75 will be charged per claim.
The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo, not at the completion of the rental Period. Star RV reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.
Star RV rental charge includes a Standard Liability of NZD 5,000.
A Bond of NZD 5,000 will be collected at the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card. The NZD 5,000 will be debited to the credit card account immediately. An administration fee applies.
The Standard Liability can be reduced by purchasing the Star Pack:
Add NZD 56 per day.
The Star Pack includes: Nil Liability, Unlimited Windscreen and tyres will be covered for accidental damage, Road User Charge Recovery Fee, GPS, One Way Rental Fee, Pre-purchased Gas Bottle, Snow Chains (on request), Camp Chairs and Table, Heater/Fan and Baby or Booster Seats (on request).
A Bond of NZD 250 will be collected at the time of entering into the Rental Contract. This Bond is payable to Star RV by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for NZD 250.
For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle. When the bond is debited a non-refundable credit card administration fee will apply of 4.5% for American Express and Diners Club and 2% for Visa, MasterCard, Visa Debit and MasterCard Debit.
The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with.
If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged. Refunds by credit card including bond refunds can take up to 15 working days depending on the renter’s Financial Institution.
Bond Roll Overs are permitted for multi hires only within the same brand and same country when the bond is banked.
At all times the renter is responsible for:
Are subject to change without notice.
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