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Star RV - Exploring is style - RV Rental and Motorhome Hire in Australia, New Zealand and the United StatesStar RV - USA
Exploring is style

Rental Terms and Conditions
Valid until 30 Apr 2016

  1. Summary of Rental Conditions
  2. Rental Charges
  3. Mileage
  4. Star Pack
  5. Branch Hours
  6. Transfers
  7. Payment at Branches
  8. Exchange Rate /
    Currency Variations
  9. Rental Duration
  10. One Way Rentals
  11. Driver's License and Minimum Age
  12. Vehicle Preparation Fee
  13. Vehicle Consultation
  14. Maps and Campground Guides
  15. Star RV Welcome Pack
  16. Additional Products
  17. Multiple Rentals
  18. Travel Restrictions
  19. Burning Man Festival
  20. Colorado Road Safety Fee
  21. Change of Drop Off Destination
  22. Rental Extension
  1. Repairs
  2. Infringements and
    Administration Fees
  3. Change Of Vehicle
  4. Vehicle Category
  5. Powered Sites
  6. Voluntary Downgrade
  7. Limit of Liability
  8. Important
  9. Animals
  10. Smoking
  11. Cancellation Fees
  12. Travel Insurance
  14. Public Liability Insurance
  15. Supplemental Liability Insurance (SLI)
  16. Property Damage
  17. Standard Liability
  18. Collision Damage Waiver (CDW)
  19. Bond
  20. Full Responsibility
  21. Rates/Terms/Conditions

Summary of Rental Conditions

This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. Rates quoted are in United States dollars USD.

Rental Charges

Rental Charges are calculated on a "per night" basis as is standard practice in the hotel and tourism industry. The pick-up day is counted as the first rental day, and there is no charge for the last rental day on which the vehicle is being returned.

Star RV and Blue Travel will not honor calculation errors. Should a calculation error occur Star RV will charge for the shortfall.

Mileage (Included in the Star Pack)

500 mile packages are available at a cost of USD 190. Mileage packages must be prebooked and prepaid (no additional mile packages will be sold at pick up or drop off). There is no refund for any unused miles. Excess miles are charged at USD 0.45 per mile plus tax.

Star Pack

Add USD 120.00 per night.

  • The minimum amount payable per rental segment for the Star Pack is USD 1200 – i.e. 10 nights rental.
  • The maximum amount payable per rental segment for the Star Pack is USD 4,800 – i.e. 40 nights rental.

The Star Pack includes: Collision Damage Waiver (Zero Responsibility), Unlimited Miles, One Way Rental Fee, Administration Fees/Taxes on items included in the Star Pack, Vehicle Preparation Fee, GPS, SLI, Colorado Road Safety Fee, Initial set of Toilet Chemicals, Generator Fee, Camp Chairs and Table, and Child Restraints (on request).

The Star Pack does not include the Burning Man Festival surcharge.

Branch Hours

Star RV branches are open Monday to Friday from 9am to 4.30pm, and Saturday from 9am to 12pm all season except Denver which will be closed from the 01 Dec 2015 to 28 Feb 2016.

Branches will be closed Sundays and the following public holidays:

  • 07 Sep 2015 - Labor Day
  • 26 Nov 2015 - Thanksgiving Day
  • 25 Dec 2015 - Christmas Day
  • 01 Jan 2016 - New Years Day

Vehicle Collection and Return

Pick-up time is between 12:00 noon and 4:00 PM Monday to Friday and 9am and 11am Saturday.
Early pick-ups cannot be pre-arranged.
Drop off Time is between 9:00 AM and 11:00 AM Monday to Saturday.

Vehicle Return Late Fee

A fee of USD 50 per hour for the first 3 hours, after the first 3 hours a flat fee of USD 300 will be charged when a vehicle is overdue without permission. This fee applies after 11:00AM Monday to Friday.


Vehicles must be collected and returned to our branches (no airport returns). Taxi Fare from the nearest Airport will be reimbursed on the day of pick-up, for up to USD 35 for transfers to the Denver, Las Vegas and Los Angeles branches, and up to USD 70 to the San Francisco branch (receipt must be presented for reimbursement).

Payment at Branches

For security reasons, Star RV will only accept credit or debit card for rental charges paid on vehicle pick up or drop off. Cash payments will not be accepted at rental branches. The Bond on the vehicle is only payable at pick-up by Credit Card.

Administration Fees / Taxes (Included in the Star Pack)

A charge of 10% of the total cost will be levied to cover administration fees, government taxes, duties and other associated costs.

Exchange Rate / Currency Variations

All credit card transactions are conducted in US Dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter's Financial Institution.

Rental Duration

The minimum rental is three nights for rentals commencing during the periods 01 May 2015 to 05 Jul 2015 and 01 Oct 2015 to 30 Apr 2016.

The minimum rental is five nights for rentals commencing until 24 Aug 2015 (High Season).

The minimum rental is seven nights for rentals commencing during the period 25 Aug 2015 to 30 Sep 2015 (High Season).

A ten night minimum rental period applies for rentals commencing during the periods 25 August 2015 to 05 Sep 2015 from the San Francisco Branch.

Minimum rental periods are subject to change during other peak periods.

One Way Rentals (Included in the Star Pack)

One way rentals are available between all Star RV branches subject to a 7 night minimum rental period. The following one way rental fees will apply:

One Way Rental Fees in USD

The one way fee is waived for the following:

  • From Las Vegas, Los Angeles or San Francisco to Denver pick-up from 15 Jul 2015 to 31 Oct 2015

Driver's License and Minimum Age

A current and full motor vehicle driver’s licence is required. If the driver’s licence is not in the English language then an international driver’s licence is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s licence must have been held for at least two years and be valid for the whole length of the rental. The original driver’s licence must be shown at time of pick-up when the driver is present.

Drivers must be 21 years of age or over.

Vehicle Preparation Fee (Included in the Star Pack)

A fee of USD 250 applies on collection of the vehicle to cover the vehicle preparation and equipment. This includes all pre-cleaning and mechanical servicing, 1st tank of propane gas and vehicle kit.

Vehicle Consultation

On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.

Maps and Campground Guides

Each vehicle is supplied with complimentary campground guides.

Star RV Welcome Pack

Each vehicle is supplied with a complimentary Star RV Pack for the first night that includes some essential condiments

Additional Products

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  • Camp Chairs (included in the Star Pack) - USD 10 each per rental
  • Camp Table (included in the Star Pack) - USD 20 per rental
  • GPS (included in the Star Pack) - USD 10.00 per night (max USD 100 per rental)
  • Generator Use (included in the Star Pack) - USD 3.00 per hour as determined by an installed running time meter
  • Generator Package - USD 5.00 per night for unlimited use
  • Baby Seats / Booster Seats (included in the Star Pack) - USD 40 each per rental. Please refer to the Star RV child restraints policy for full details.
  • First Aid Kits - A First Aid kit is supplied in every vehicle. If the seal is broken or the kit is not returned the kit becomes the property of the renter and a USD 50 fee is charged when the vehicle is returned.
  • Toilet Chemicals - USD 2.50 each

Multiple Rentals

Consecutive Motorhome/Campervan rentals can be combined to qualify for a long-term discount rate. Rentals in the United States of America, Australia and New Zealand on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a night each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions. This discount does not apply to completed bookings.

Travel Restrictions

Star RV reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.

Death Valley and other desert areas:
Vehicles are not allowed to operate in Death Valley during 15 May to 15 Sep due to extremely high temperatures which can cause system failures. At other times guests visit these areas at their own risk and are thus responsible for all recovery and other charges. During certain periods these areas are not habitable and could pose a danger to the driver and passengers.

Mexico, Alaska, Yukon and Northwest Territories & Newfoundland:
Travel to Mexico, Alaska, Yukon and Northwest Territories and Newfoundland is strictly prohibited.

Due to restrictions on vehicle heights, propane gas and parking, vehicles with propane are not permitted in Manhattan and are not permitted to travel through any underground or underwater tunnels.

Burning Man Festival (29 Aug 2015 to 05 Sep 2015)

An additional surcharge of USD 1250 will apply for any pick-ups from San Francisco and USD 950 will apply for any pick-ups from any other location for travel to the Burning Man Festival. Please advise of intention to travel to Burning Man at the time of booking.

Colorado Road Safety Fee (Included in the Star Pack)

A surcharge of USD 2.00 per night (maximum USD 90.00 per booking) applies to all rentals picking up from the Denver branch.

Change of Drop Off Destination

If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorization from the Star RV Head Office. Subject to the change being approved, a minimum additional charge of USD 700 will apply.

Rental Extension

If the customer wishes to extend the rental whilst on hire, they must first obtain authorization from Star RV Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost (Gross Rate) of an extended rental must be paid by credit card over the telephone or at an Star RV Branch immediately on confirmation of the rental extension.

Failure to obtain authorization will result in the renter being charged double the nightly gross rental rate.


Although we run late model vehicles, it may happen that small repairs are required. Repairs up to USD 100 may be affected without authorization and will be reimbursed unless the damage is caused by the renter. For amounts over USD 100, Star RV will need to be informed in advance. All vehicles are covered for 24hr emergency roadside assistance.

Infringements and Administration Fees

Star RV reserves the right to charge the renter for any speeding, toll way or parking fines not reported on return of the vehicle. In addition to these costs, Star RV reserves the right to charge for associated administration costs for processing the fines (irrespective of excess). An administration fee of USD 75 per fine will be applicable.

Change Of Vehicle

Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.

Vehicle Category

Vehicles cannot be requested by make or model, only by vehicle category.

Powered Sites

Powered Sites can be difficult to manage during high season. We recommend your clients make a reservation for at least a 31ft vehicle, irrespective as to the size of the motorhome reserved, to avoid problems due to possible upgrades.

Voluntary Downgrade

Should the guest decide to take a lesser vehicle than booked they will not be entitled to any refund.

Limit of Liability

In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.


We reserve the right to refuse any rental at our discretion.


Service dogs are permitted to travel in our vehicles with prior permission from Star RV. No other animals are permitted in our vehicles.


Smoking is not allowed in our vehicles.

Cancellation Fees

  • Until Blue Travel has confirmed your reservation - No charge
  • If cancelled up to 63 nights prior to pick up and 5 nights or more after the booking date - Your Deposit (minimum USD 300)
  • If cancelled 62 to 33 nights prior to pick up - 20% of Total Rental plus one way fees (minimum USD 300)
  • If cancelled 32 to 18 nights prior to pick up - 50% of Total Rental plus one way fees (minimum USD 300)
  • If cancelled 17 nights or less prior to pick up or no show - 100% of Total Rental plus one way fees.
  • There is no refund for late pick up or early return of vehicle.

Travel Insurance

We strongly recommend that renters ensure they take out the highest level of Travel Insurance.


Public Liability Insurance:

The public liability insurance is included in the nightly rental rate. Star RV is insured for damages to third parties and/or their property. The public liability insurance that covers the registered drivers is only up to the statutory limit as stipulated by law of the State you are in at the time. This insurance amount is normally very low.

Supplemental Liability Insurance (SLI) - USD 9.00 per night

Optional SLI provides the Clients with an increased limit of liability protection for 3rd party damage claims up to USD 1 million.

Property Damage

The renter is responsible up to the amount of USD 1,500 for the cost of damage to the rented Vehicle. The renter is also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Star RV, not at the completion of the rental Period. In addition to the Liability an administration fee of USD 75 will be charged per claim.

Standard Liability

Star RV's rental charge includes a Standard Liability of USD 1,500. A Bond of USD 1,500 will be collected at the time of entering into the Rental Contract. The USD 1,500 will be debited to the credit card account immediately. An administration fee of USD 30 applies.

Collision Damage Waiver (CDW) – (Included in the Star Pack)

A USD 0 (zero) responsibility applies. This Option can be purchased by paying to Star RV USD 20.00 per night.

  • The maximum amount payable for this Option per rental is USD 800 – i.e. 40 nights rental.
  • The minimum amount payable for this Option per rental will be based on the minimum rental period applicable for your rental (i.e. 7 nights for rentals during the High Season).

CDW protects against:

  • Accidental damages
  • Windscreen (1 windscreen covered per rental)
  • Protection against theft and graffiti
  • Protection against uninsured motorists
  • Tire damage (2 tires covered per rental)

A Bond of USD 500 will be collected at the time of entering into the Rental Contract. This Bond is payable to Apollo by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for USD 500.


For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.

Bond Roll Over's are permitted for Star RV multi hires only within the same Country when the bond is banked.

Full Responsibility

At all times the renter is responsible for:

  • Damage caused where the terms of Rental Contract have been breached.
  • Damage caused by negligence.
  • Damage caused to the Vehicle in any way by part or total water submersion or salt water.
  • Damage caused due to a single vehicle roll over.
  • Damage caused to the Vehicle by the renter's willful conduct.
  • Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
  • Damage or loss caused to any personal belongings.
  • Damage caused due to use of incorrect or contaminated fuel.
  • Damage to the awning, slide out, overhead or underbody of the Vehicle.
  • Damage to tires and windscreens where CDW is not purchased.


Are subject to change without notice.


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Last modified: 09 Okt 2015 16:27