Terms & Conditions
Rental Terms and Conditions
This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. Rates quoted are in United States dollars USD.
Rental Charges are calculated on a "per night" basis as is standard practice in the hotel and tourism industry. The pick-up day is counted as the first rental day, and there is no charge for the last rental day on which the vehicle is being returned.
Star RV and Blue Travel will not honor calculation errors. Should a calculation error occur Star RV will charge for the shortfall.
500 mile packages are available at a cost of USD 190. Mileage packages must be prebooked and prepaid (no additional mile packages will be sold at pick up or drop off). There is no refund for any unused miles. Excess miles are charged at USD 0.45 per mile plus tax.
Add USD 120.00 per night.
The Star Pack includes: Collision Damage Waiver (Zero Responsibility), Unlimited Miles, One Way Rental Fee, Administration Fees/Taxes on items included in the Star Pack, Vehicle Preparation Fee, GPS, SLI, Colorado Road Safety Fee, Initial set of Toilet Chemicals, Generator Fee, Camp Chairs and Table, and Child Restraints (on request).
The Star Pack does not include the Burning Man Festival surcharge.
Star RV branches are open Monday to Friday from 9am to 4.30pm, and Saturday from 9am to 12pm all season except Denver which will be closed from the 01 Dec 2015 to 28 Feb 2016.
Branches will be closed Sundays and the following public holidays:
Pick-up time is between 12:00 noon and 4:00 PM Monday to Friday and 9am and 11am Saturday.
Early pick-ups cannot be pre-arranged.
Drop off Time is between 9:00 AM and 11:00 AM Monday to Saturday.
A fee of USD 50 per hour for the first 3 hours, after the first 3 hours a flat fee of USD 300 will be charged when a vehicle is overdue without permission. This fee applies after 11:00AM Monday to Friday.
Vehicles must be collected and returned to our branches (no airport returns). Taxi Fare from the nearest Airport will be reimbursed on the day of pick-up, for up to USD 35 for transfers to the Denver, Las Vegas and Los Angeles branches, and up to USD 70 to the San Francisco branch (receipt must be presented for reimbursement).
For security reasons, Star RV will only accept credit or debit card for rental charges paid on vehicle pick up or drop off. Cash payments will not be accepted at rental branches. The Bond on the vehicle is only payable at pick-up by Credit Card.
A charge of 10% of the total cost will be levied to cover administration fees, government taxes, duties and other associated costs.
All credit card transactions are conducted in US Dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter's Financial Institution.
The minimum rental is three nights for rentals commencing during the periods 01 May 2015 to 05 Jul 2015 and 01 Oct 2015 to 30 Apr 2016.
The minimum rental is five nights for rentals commencing until 24 Aug 2015 (High Season).
The minimum rental is seven nights for rentals commencing during the period 25 Aug 2015 to 30 Sep 2015 (High Season).
A ten night minimum rental period applies for rentals commencing during the periods 25 August 2015 to 05 Sep 2015 from the San Francisco Branch.
Minimum rental periods are subject to change during other peak periods.
One way rentals are available between all Star RV branches subject to a 7 night minimum rental period. The following one way rental fees will apply:
|One Way Rental Fees in USD|
The one way fee is waived for the following:
A current and full motor vehicle driver’s licence is required. If the driver’s licence is not in the English language then an international driver’s licence is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s licence must have been held for at least two years and be valid for the whole length of the rental. The original driver’s licence must be shown at time of pick-up when the driver is present.
Drivers must be 21 years of age or over.
A fee of USD 250 applies on collection of the vehicle to cover the vehicle preparation and equipment. This includes all pre-cleaning and mechanical servicing, 1st tank of propane gas and vehicle kit.
On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.
Each vehicle is supplied with complimentary campground guides.
Each vehicle is supplied with a complimentary Star RV Pack for the first night that includes some essential condiments
Consecutive Motorhome/Campervan rentals can be combined to qualify for a long-term discount rate. Rentals in the United States of America, Australia and New Zealand on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a night each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions. This discount does not apply to completed bookings.
Star RV reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.
Death Valley and other desert areas:
Vehicles are not allowed to operate in Death Valley during 15 May to 15 Sep due to extremely high temperatures which can cause system failures. At other times guests visit these areas at their own risk and are thus responsible for all recovery and other charges. During certain periods these areas are not habitable and could pose a danger to the driver and passengers.
Mexico, Alaska, Yukon and Northwest Territories & Newfoundland:
Travel to Mexico, Alaska, Yukon and Northwest Territories and Newfoundland is strictly prohibited.
Due to restrictions on vehicle heights, propane gas and parking, vehicles with propane are not permitted in Manhattan and are not permitted to travel through any underground or underwater tunnels.
An additional surcharge of USD 1250 will apply for any pick-ups from San Francisco and USD 950 will apply for any pick-ups from any other location for travel to the Burning Man Festival. Please advise of intention to travel to Burning Man at the time of booking.
A surcharge of USD 2.00 per night (maximum USD 90.00 per booking) applies to all rentals picking up from the Denver branch.
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorization from the Star RV Head Office. Subject to the change being approved, a minimum additional charge of USD 700 will apply.
If the customer wishes to extend the rental whilst on hire, they must first obtain authorization from Star RV Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost (Gross Rate) of an extended rental must be paid by credit card over the telephone or at an Star RV Branch immediately on confirmation of the rental extension.
Failure to obtain authorization will result in the renter being charged double the nightly gross rental rate.
Although we run late model vehicles, it may happen that small repairs are required. Repairs up to USD 100 may be affected without authorization and will be reimbursed unless the damage is caused by the renter. For amounts over USD 100, Star RV will need to be informed in advance. All vehicles are covered for 24hr emergency roadside assistance.
Star RV reserves the right to charge the renter for any speeding, toll way or parking fines not reported on return of the vehicle. In addition to these costs, Star RV reserves the right to charge for associated administration costs for processing the fines (irrespective of excess). An administration fee of USD 75 per fine will be applicable.
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.
Vehicles cannot be requested by make or model, only by vehicle category.
Powered Sites can be difficult to manage during high season. We recommend your clients make a reservation for at least a 31ft vehicle, irrespective as to the size of the motorhome reserved, to avoid problems due to possible upgrades.
Should the guest decide to take a lesser vehicle than booked they will not be entitled to any refund.
In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.
We reserve the right to refuse any rental at our discretion.
Service dogs are permitted to travel in our vehicles with prior permission from Star RV. No other animals are permitted in our vehicles.
Smoking is not allowed in our vehicles.
We strongly recommend that renters ensure they take out the highest level of Travel Insurance.
The public liability insurance is included in the nightly rental rate. Star RV is insured for damages to third parties and/or their property. The public liability insurance that covers the registered drivers is only up to the statutory limit as stipulated by law of the State you are in at the time. This insurance amount is normally very low.
Optional SLI provides the Clients with an increased limit of liability protection for 3rd party damage claims up to USD 1 million.
The renter is responsible up to the amount of USD 1,500 for the cost of damage to the rented Vehicle. The renter is also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Star RV, not at the completion of the rental Period. In addition to the Liability an administration fee of USD 75 will be charged per claim.
Star RV's rental charge includes a Standard Liability of USD 1,500. A Bond of USD 1,500 will be collected at the time of entering into the Rental Contract. The USD 1,500 will be debited to the credit card account immediately. An administration fee of USD 30 applies.
A USD 0 (zero) responsibility applies. This Option can be purchased by paying to Star RV USD 20.00 per night.
A Bond of USD 500 will be collected at the time of entering into the Rental Contract. This Bond is payable to Apollo by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for USD 500.
For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.
Bond Roll Over's are permitted for Star RV multi hires only within the same Country when the bond is banked.
At all times the renter is responsible for:
Are subject to change without notice.
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