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Star RV - Exploring is style - RV Rental and Motorhome Hire in Australia, New Zealand and the United StatesStar RV - USA
Exploring is style

Reservation Terms and Conditions

Reservations

Reservations can be made up to 7 days prior to commencement of your proposed rental. Star RV however are very popular and reservations should be made well in advance.

Please fill in the Blue Travel Reservation Request (Standard Form | Secure Form).

Blue Travel prefers reservations via the Internet. But you may also print out the reservation form and fax it to one of our worldwide offices:

USA Toll Free
1-877-605-6888
United Kingdom
+44-208-711-5331
Germany
+49-3222-690-6222

Our reservations staff will respond promptly to your enquiries and provide provisional booking confirmations within 72 hours. The answer includes your reservation file number, the deposit required to guarantee your reservation and the total amount due.

The reservation becomes final as soon as we have received the deposit. If you fail to submit the deposit within 72 hours after we sent your confirmation, we may cancel your reservation at any time.

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Payment

Full details how to pay the reservation deposit are included in our provisional booking confirmation. The balance payment will be collected from your credit card by Star RV 60 days prior to pickup. Star RV accept Visa and MasterCard, American Express and Diners Club.

If there are less than 60 days between your reservation and the commencement of your rental, the total amount (rental charges and other prepaid items) is due at the time of reservation.

Any credit card payment which cannot be authorized for any reason may result in a cancellation of the booking.

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Change of Existing Reservations

If you need to change an existing reservation please send an e-mail to Blue Travel as soon as possible.

If you inform us about a change of your booking more than 63 days before departure, a handling fee of USD 50 will apply. If your e-mail reaches us less than 63 days before departure, any alterations will be treated as a complete cancellation with a following new booking.

Special conditions apply for rentals based on Flex Rates, please see the Flex Rental Rates for details.

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Cancellation

If you need to cancel an existing reservation please send an e-mail to Blue Travel as soon as possible.

You may also cancel your reservation by sending a fax to one of our worldwide offices:

USA Toll Free
1-877-605-6888
United Kingdom
+44-208-711-5331
Germany
+49-3222-690-6222

Any cancellation will be reconfirmed in writing (fax, letter, e-mail) through Blue Travel. This reconfirmation will include the date and time we have received the cancellation and the fees involved. Your credit card will be used to both debit or credit the final amounts.

Cancellation Fees:

  • Until Blue Travel has confirmed your reservation - No charge
  • If cancelled up to 63 nights prior to pick up and 5 nights or more after the booking date - Your Deposit (minimum USD 300)
  • If cancelled 62 to 33 nights prior to pick up - 20% of Total Rental plus one way fees (minimum USD 300)
  • If cancelled 32 to 18 nights prior to pick up - 50% of Total Rental plus one way fees (minimum USD 300)
  • If cancelled 17 nights or less prior to pick up or no show - 100% of Total Rental plus one way fees.
  • There is no refund for late pick up or early return of vehicle.

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Last modified: 09 Okt 2015 16:27