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MAUI MotorhomesMAUI South Africa
Motorhome Rental

THR SA - Tourism Holdings Rental SA (Pty) Ltd

Campervan Rental Terms and Conditions
valid from 01 Nov 2015 to 31 Oct 2016

Standard Rates include:

  • 14% VAT (Value Added Tax) in South Africa
  • Standard Excess Insurance Cover ZAR 45 000 excess
  • Credit Card Fees
  • Unlimited kilometers
  • Living, kitchen & sleeping equipment
  • Full water tank and gas bottle(s)
  • Emergency contact
  • Fold Out Maps on request
  • Airport / Hotel Transfers (Within 25kms from depots)
  • 2 x Additional Driver
  • Refrigerator

Minimum Rental Duration and Rental Calculation

Minimum rental period: 7 days. Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick-up or drop off is always counted as a full day irrespective of what time it is collected or dropped off. A Rental day is not calculated on a 24hr cycle.

If booking falls into two seasons, then rates are charged on the first season rate of pick up.

Long-term Rental

Hires over 50-74 days:   
Hires over 75-99 days:
Hires over 100+ days:
5% Discount on 28-49 Day Rate.
10% Discount on 28-49 Day Rate.
15% Discount on 28-49 Day Rate.

Rental Locations (Vehicle collection & return)

Locations: South Africa: Johannesburg, Cape Town

Office Hours

Monday to Friday:
Saturday:
08:00 - 16:30
08:00 - 13:00
Charged Hours:
Saturday 13:00 - 16:00, Sunday and Public Holidays 08:00 - 16:00
ZAR 500 Surcharge per pick up or drop off

(Late returns will be charged on a per day basis).
All branches are closed 25 December (Christmas Day).

Vehicle Collection

Vehicle collection will take approx. 2-3 hours, depending on the questions asked and client feedback. This involves a thorough explanation and demonstration of the vehicle and its equipment.
Please note: Should there be any problems with the vehicle whilst in your care, please advise THR SA within 24 hours, we will not be held liable or compensate for any time lost if the problem is only reported to us on drop off.

Vehicle Return

When bringing the vehicle back, an hour should be set aside in order for vehicle / equipment to be checked. All vehicles must be returned with a full fuel tank. Refueling at our depot will be levied with an admin fee. Vehicles should be returned clean, in order for the vehicle check in to be done. An excessively dirty vehicle will be charged a cleaning fee of ZAR 1000.00. Toilet Cassette in the motorhomes should be emptied and returned clean, or a ZAR 1000.00 cleaning fee shall be charged.

One Way Rental and Delivery Fees

Minimum rental is 7 days.

For applicable one way or delivery fees, please see the One Way & Delivery Fees table below.

All Motorhomes are based in Johannesburg or Cape Town. Delivery to/from other locations in South Africa is also available. The following delivery fees apply.

One Way Rental Fee / Delivery Fee
SOUTH AFRICA JHB DBN EL PLZ CPT
Johannesburg - 3500 3500 3500 3500
Durban 3500 3500 3500 3500 3500
East London 3500 3500 3500 3500 3500
Port Elizabeth 3500 3500 3500 3500 3500
George 3500 3500 3500 3500 3500
Cape Town 3500 3500 3500 3500 -
Please take note of the following important information:
*All fees are once off, i.e. pick up and drop off Durban ZAR 3500.00 once off.
*Delivery to locations other than a THR SA depot will not receive vehicle with a full tank.

License and Minimum Age

A valid national driver license is required. Non-English language national driving licenses must be presented in conjunction with an official translation or valid international drivers license. The minimum age is 21 years-max. 85 years. A Handling Fee of ZAR 250.00 shall be charged on all traffic fines.

E Toll Policy

For all pick and returns in Johannesburg ZAR 150.00 will be billed.

PLEASE NOTE THAT SINGLE VEHICLE ACCIDENTS ARE INCLUDED IN All WAIVER OPTIONS (EXCEPT ROLL OVERS). APPLICABLE EXCESSES SHALL APPLY.

Standard Excess Policy

A standard excess of ZAR 45,000.00 applies in the event of any damage to either our vehicle or third party property. The renter will also be fully liable for replacing or repairing damaged windscreens and tires. A security bond of ZAR 45,000.00 will be taken on vehicle collection. The security bond can be paid by credit card. Should the bond be paid by credit card the amount will be blocked/placed on hold and will be returned subject to the return of the vehicle to the agreed location, on the agreed date, with no damage incurred to the THR SA vehicle or third party property and the toilet cassette has been emptied and no items are lost or damaged. THR SA are not responsible for any currency fluctuations that may occur in the above transaction.

THR SA offer the following two (2) options to reduce or waive the Standard Excess:

Excess Reduction 1

Excess Reduction 1 at ZAR 180.00 per day will reduce the excess for any damage to either vehicle or third party property to a maximum of ZAR 20,000.00. The renter, however, will be fully liable for replacing or repairing damaged windscreens, radio theft, Recovery costs, Replacement costs, clutch damage and tires. The bond of ZAR 20,000.00 can be paid by credit card. Should the bond be paid by credit card the amount will be withheld and returned to the client upon the return of the vehicle to the agreed location, on the agreed date, with no damage incurred to the THR SA or third party property and the toilet cassette has been emptied and no items are lost or damaged.

Excess Reduction 2

An excess Reduction rate at ZAR 280.00 per day will waive the excess for any vehicle and third party property damage and the cost of replacing or repairing of windscreens and tires (including repairs), radio theft, overhead damage and recovery costs. A security deposit of ZAR 2,500.00 is payable at the time of pickup to ensure that the vehicle is returned to the agreed location, on the agreed date in clean condition and with the toilet cassette and waste water tank has been emptied and no items are lost or damaged.

Clutch replacement or damage due to client negligence is not covered with any of the waiver options. THR SA allows an allowance of up to three days after vehicle collection whereafter the costs are the responsibility of the hirer.

Claim Handling Fee

A handling fee of ZAR 500.00 is charged on all claims irrespective of the waiver option taken.

Equipment

All vehicles are supplied with equipment (unless otherwise agreed upon). Our waiver options do not cover any equipment supplied to you. Any loss or damage to the equipment including items such as fridges, compressors, tents etc. will be charged to your credit card.

Important:

The renter is fully liable for any damage to the THR SA vehicle or third party property if:

  • The terms of the rental contract are breached.
  • Damages sustained whilst the renter/driver is in breach of any traffic laws or ordinances. • Damage to the vehicle which is caused by careless, willful or reckless driving.
  • Driving under the influence of alcohol or drugs.
  • Driving on restricted roads.
  • Water submersion or salt water damage.
  • The vehicle was driven in a country in which written approval was not obtained from THR.
  • Incorrect use of diff locks and/or transfer cases, i.e. driving on tar roads with diffs engaged.
  • Snorkels fitted to the vehicles are to enhance airflow to the engine and is not for water driving.
  • A vehicle may not go through water higher than 30cm in depth.

Please Note: A replacement vehicle will only be dispatched once payment of all damages / recovery costs to the first vehicle is made. THR SA reserves the right to withhold a replacement vehicle; this does not entitle the client to any claims against THR SA.

Accidents

By law all accidents must be reported to THR SA and the Local Police within 24 hours. Failing to report accidents may void all excess reduction and the Hirer becomes fully liable for all costs.

  • If the hirer requires a replacement vehicle to be delivered, then these charges will be for the hirers account.
  • The hirer is responsible for the recovery of the damaged vehicle to the original rental branch depending on the excess option taken.
  • If the hirer is unable to take a replacement vehicle, no refunds for early termination of the contract will be considered.
  • Should the hirer continue with a replacement vehicle then a new rental contract and Standard excess options will apply.
  • Should a replacement be needed due to a fault on THR SA’s side we will replace the vehicle within 24 hours in South Africa and 48 hrs outside of South Africa.

Road Restrictions

Campers/Motorhomes can only be driven on sealed, bitumen and gravel roads in SOUTH AFRICA, SWAZILAND and LESOTHO only. In the case of group tours with Campervans & Motorhomes THR SA will consider confirming the booking by pre approving the route in which these vehicles shall be driven.

Repairs

Repairs of up to ZAR 1,000.00 may be affected without authorization and will be reimbursed. Amounts above ZAR 1,000.00 require approval from THR SA on-road assistance. Should a call out fee be charged to replace a tire, approval must be obtained from your pick up branch.

Tires

The renter is responsible for the repairing of flat or punctured tires. The renter should not exceed a speed of 100km/h, as the tire get too hot. When replacing a tire, please ensure that it is of the same brand, size and ply rating as that of the damaged tire. Reconditioned tires are NOT acceptable. The renter is required to check the tire pressure, including the spare tire at regular intervals.

Tracking

All THR SA and NA vehicles have a tracking device installed in them. Tracking can be monitored in all Southern Africa destinations allowed by THR SA.

Infringements

The hirer is liable for all fines and penalties in relation to the driver's use of the vehicle or the vehicle itself incurred during the rental period plus an administration fee of ZAR 250 for each infringement or penalty notice that has been redirected by THR SA to the hirer.

Cancellation Fees

  • Until Blue Travel has received your final acceptance on the booking (no more than 7 days from initial booking): No charge.
  • Until 28 days prior to pick-up: Your deposit.
  • If cancelled from 27 to 10 days prior to pick-up: 25% of Gross Rates + your deposit.
  • If cancelled less than 10 days prior to pick-up: 50% of Gross Rates + your deposit.
  • No Show: 80% of Gross Rates + your deposit.
  • If vehicle is returned early or collected late for any reason no refund will be considered.

Additional Equipment and charges

To be booked at time of reservation and payable on vehicle collection:

  • Baby / Child Seat ZAR 200.00 per hire
  • Contract Fee ZAR 100.00 per hire
  • Border Documentation: ZAR 500.00 per hire
  • Additional Driver ZAR 200.00 per hire after 2 drivers
  • Weekend Surcharge ZAR 500.00 per pick up or drop off
  • E Toll - For all pick and returns in Johannesburg ZAR 150.00
  • GPS ZAR 50.00 per day, max ZAR 750

Change of Vehicle

If, for reasons beyond our control, the reserved vehicle is not available, we reserve the right to substitute a comparable or superior vehicle at no extra cost to the client. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.

Taxes

All charges include 14% VAT in South Africa and 15% in Namibia. All rates and conditions are subject to change in accordance with changes in government taxes.

General

Any claims or legal action in connection with the provision of our services to the client will be governed by the laws of South Africa/Namibia. Any claim or legal action against the suppliers is likely to be subject to the terms and conditions of our contract with them.

Please Note:

Rates and conditions may be subject to change. Whilst including the same facilities, some campers may have different layouts to those shown. All measurements and volumes shown are approximate. The information provided is subject to change without notice.

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Last modified: 21 Okt 2015 18:28